TERMS AND CONDITIONS

These terms and conditions (the “Terms and Conditions”) govern the use of https://www.rootlab.co.nz (the “Site”). This Site is owned and operated by Rootlab. This Site is an ecommerce website.

By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

THESE TERMS AND CONDITIONS CONTAIN A DISPUTE RESOLUTION CLAUSE THAT IMPACTS YOUR RIGHTS ABOUT HOW TO RESOLVE DISPUTES. PLEASE READ IT CAREFULLY.

Intellectual Property

All content published and made available on our Site is the property of Rootlab. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.

Acceptable Use

As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to:

• Violate the intellectual property rights of the Site owners or any third party to the Site;
• Act in any way that could be considered fraudulent; or

Post any material that may be deemed inappropriate or offensive.
If we believe you are using our Site illegally or in a manner that violates these Terms and
Conditions, we reserve the right to limit, suspend or terminate your access to our Site. We also
reserve the right to take any legal steps necessary to prevent you from accessing our Site.

Accounts

When you create an account on our Site, you agree to the following:

• You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and
• All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.

We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.

Sale of Goods

These Terms and Conditions govern the sale of goods available on our Site.
The following goods are available on our Site:

• Mycology Supplies
• Lab Consumables
• Lab Equipments

These Terms and Conditions apply to all the goods that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods we provide. You agree to purchase goods from our Site at your own risk.

We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.

Third Party Goods and Services

Our Site may offer goods and services from third parties. We cannot guarantee the quality or accuracy of goods and services made available by third parties on our Site.

Payments

We accept the following payment methods on our Site:

• Credit Card;
• PayPal; and
• Direct bank transfer

When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument.

If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

Consumer Protection Law

Where the Consumer Gurantees Act 1993, the Contract and Commercial Law Act 2017, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

Links to Other Websites

Our Site contains links to third party websites or services that we do not own or control. We are not responsible for the content, policies, or practices of any third party website or service linked to on our Site. It is your responsibility to read the terms and conditions and privacy policies of these third party websites before using these sites.

Limitation of Liability

Rootlab and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.

Indemnity

Except where prohibited by law, by using this Site you indemnify and hold harmless Rootlab and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims,
losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

Applicable Law

These Terms and Conditions are governed by the laws of New Zealand.

Dispute Resolution

Subject to any exceptions specified in these Terms and Conditions, if you and Sanjay Patni are unable to resolve any dispute through informal discussion, then you and Sanjay Patni agree to submit the issue first before a non-binding mediator and to an arbitrator in the event that mediation fails. The decision of the arbitrator will be final and binding. Any mediator or arbitrator must be a Website Terms and Conditions Page 5 of 5 neutral party acceptable to both you and Sanjay Patni. The costs of any mediation or arbitration will be paid by the unsuccessful party.

Notwithstanding any other provision in these Terms and Conditions, you and Sanjay Patni agree that you both retain the right to bring an action in small claims court and to bring an action for injunctive relief or intellectual property infringement.

Severability

If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be
removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.

Changes

These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.

Promotions and Coupons

Eligibility of Coupons:

• The coupon code is exclusively intended for individual customers and cannot be transferred or  shared.
• The coupon code is applicable only to eligible products as determined by Rootlab.
• Please note that certain products, such as sterilisers, may be excluded from coupon code discounts.

Validity of Coupons:

• Each coupon code has a specific period of validity within which it can be redeemed.
• Expired coupon codes will not be accepted or honored. During checkout, the system will indicate if the coupon is still valid by applying the discount.
• We reserve the right to discontinue any coupons at our discretion.

Redeeming Coupons:

• Customers are required to enter the coupon code during the checkout process on our website to apply the discount.
• Only one coupon code can be used per order, and multiple coupon codes cannot be combined.
• The discount from the coupon code will be applied before taxes, shipping fees, or other charges.

Limitations and Restrictions:

• The discount provided by the coupon code does not apply to any applicable taxes or shipping feesunless otherwise specified.
• Coupon codes cannot be used for previous purchases or exchanged for cash.
• Rootlab reserves the right to modify or cancel coupon codes at any time without prior notice.
• Coupon does not apply to items already on sale and for Heat sealer and Sterilizers category.
• Certain coupons do not apply for payments via Buy-Now-Pay-Later.

Prevention of Abuse and Fraud:

• Any misuse, unauthorized reproduction, sale, or distribution of coupon codes is strictly prohibited.
• We reserve the right to cancel orders or refuse service if fraudulent activity is suspected.

General Terms:

• We reserve the right to modify, update, or terminate coupon code offers at our discretion.
• The terms and conditions of coupon code usage are subject to change without prior notice.

The coupon code cannot be used to redeem against taxes, supplier fees, cancellation or change penalties, administrative fees, or any other miscellaneous charges, which are solely the responsibility of the customer.

Some coupon codes have usage limitations, while others allow customers to receive a discount on every purchase.

Coupon codes may provide a dollar amount off the product, a percentage off, or other promotional offers.

In the event of a malfunction on the website or due to an administrative error or glitch, Rootlab  reserves the right to not honor the purchase if the discount issued exceeds the advertised discount. These terms and conditions of coupon code usage shall be governed by and construed in  accordance with the laws of New South Wales, Australia. All parties agree to submit to the non- exclusive jurisdiction of the courts of New South Wales.

e-Gift Card Vouchers

• Electronic-Gift Card Voucher—An electronic card that can be sent to the recipient directly. The recipient must use the same email address they received the voucher on to complete checkout using the gift card voucher.
• The entire value of Gift Card needs to be redeemed in a single transaction.
• The Gift Card cannot be topped up or reloaded in value.
• When purchasing with the Gift Card voucher, you cannot combine it with any other coupons or discount codes.
• This is a digital product, not a physical product.
• The vouchers expire three years from the date of purchase. 
• They can be used to purchase everything on our website except another e-gift voucher or a physical gift card and cannot be exchanged for cash.
• We cannot refund you for the purchase of an e-gift voucher.

Contact Details

Please contact us if you have any questions or concerns. Our contact details are as follows:

+61 416 399 005
info@rootlab.co.nz
Sydney, Australia

You can also contact us through the website chat or contact us form available on our Site.