FAQs
Shipping
Can I request discreet packaging?
Our parcels are shipped in plain white or brown boxes for discretion, with the exception of sterilizers. The package will display your name and address, our return address, and a PO BOX, with no indication of its contents.
When will the item ship?
We ship items from Australia daily, including weekends, although the courier collects them only on weekdays. Most orders are dispatched on the same day or the next day.
I need to update my shipping address; what steps should I take?
Customers who pay via PayPal will have their address auto-filled, which might sometimes be an old address if it hasn't been updated. If you need to change your address, please send a written request from the same email used for the order to info@rootlab.co.nz as soon as you know this or call/whatsapp us on +61 416 399 905. Address changes cannot be made once the order has been shipped.
How much is your shipping cost?
Shipping costs depend on where in NZ you reside, the total cost is displayed on the checkout screen.
General
Can I use a pseudo name for delivery?
Using a pseudonym or fake name for delivery is against our terms of service. We need your real name. If you are not home or your property is inaccessible, the parcel will be taken to the nearest post office. There, your ID will be verified, and it must match the name on the package.
How do I get a Tax Invoice?
Tax invoice is sent straight to your email after placing the order and completing the payment on the website.
I need to buy a few things, but I am not sure, can you guide me?
We kindly ask you to call or WhatsApp us at +61 416399905 for an in-depth discussion about your project's shopping list. Email correspondence, while useful, may not adequately address the complexities of your project, as we need to understand your specific setup and experience level. We've taken the initiative to curate a dedicated shopping list for your project, accessible on our website. However, we strongly recommend connecting with our experienced professionals to ensure your project's success and avoid any potential issues.
At Rootlab, customer satisfaction is our top priority, and we are genuinely committed to helping you achieve your goals. Whether you choose to purchase from us or not, we are here to support all growers. So, please don't hesitate to reach out – our team is eagerly waiting for your call.
Email- info@rootlab.co.nz
Phone(Whatsapp)- +61 416 399 905
Resources
An article on the commercial cultivation of Agaricus mushrooms
You can find more information here on how Agaricus mushrooms are grown commercially.
Which videos would you recommend for learning how to operate All American electric and non-electric sterilizers (autoclaves)?
You need to learn how to load, seal, and safely operate the All American Sterilizer.
Our resources, including the videos below, the product listing details, and the instruction manual, will guide you through the process.
Please note that some videos may not correspond directly to your specific model, but they illustrate important principles we believe you should understand.
For information on the differences between autoclaves, sterilizers, and pressure cookers, please watch Video 3.
It's important to watch all the videos as each one provides valuable insights into operating these machines.
Can you help identify the mushrooms growing on my property?
Due to insurance limitations, Rootlab cannot assist with identifying wild mushrooms on your property. We recommend seeking help from local Facebook groups specializing in mushroom identification.
What books do you recommend?
You may start with Growing Gourmet and Medicinal Mushrooms: Book By Paul Stamets. We have a wide collection of mycology books available.
We exclusively stock books that we recommend for you to read.
